Refund Policy
QRZone.io (A Product of Quick Code FZE) — Simple, honest, and unconditional.
Last updated: March 2026
Our Refund Guarantee
If you are not happy with QRZone.io for any reason, you are entitled to a full, 100% refund within 15 days of your initial purchase — no questions asked, no conditions, no exceptions.
To request your refund, simply email billing@qrzone.io from the address associated with your account within 15 days of purchase. We will process your refund promptly.
How It Works
The 15-day window starts on the date of your first payment. It applies to all paid plans — monthly, annual, and one-time purchases. You do not need to provide a reason. You do not need to have had a problem. If you changed your mind, that is enough.
What Happens After Your Refund
Once your refund is approved, your account will revert to the free tier. Any active dynamic QR codes will continue to redirect for a 30-day grace period, after which they will display a default landing page unless you resubscribe.
Refunds are returned to the original payment method. Processing times vary by provider — typically 3–10 business days for cards and PayPal.
After the 15-Day Window
Refund requests submitted after the 15-day window cannot be processed as a matter of policy. If you are experiencing a billing issue, a technical problem, or any other concern, please contact us at billing@qrzone.io — we are always happy to help find a resolution.
Payment Processors
QRZone.io processes payments through Stripe, PayPal, Paddle, and other third-party providers. Refunds are issued through the same processor used for the original transaction. Currency conversion fees or intermediary bank charges incurred during the original payment are outside our control and are not included in the refunded amount.
Chargebacks
We ask that you contact us at billing@qrzone.io before filing a chargeback with your bank. We resolve refund requests quickly and directly — a chargeback is never necessary when our refund policy applies.
Service Interruptions
In the rare event of extended service downtime (exceeding 72 consecutive hours), Enterprise plan customers with an active SLA may be eligible for service credits as defined in their agreement. Please refer to our Service Level Agreement for details.
International Consumer Rights
Our 15-day unconditional refund policy meets or exceeds the statutory cooling-off periods under the EU Consumer Rights Directive (14 days), the UK Consumer Contracts Regulations (14 days), and other applicable consumer protection frameworks. If your local law provides stronger protections, those rights apply in addition to this policy.
Questions?
Reach our billing team at billing@qrzone.io. We typically respond within one business day.